Can I upgrade my 4G subscription mid-month?
If you feel you need a little more data mid-month (for example, 10
days into your current subscription period), you can ask us to upgrade.
We can normally complete this action within 1 working day after
In some cases, our system may charge you a prorated charge for the
remainder of the billing period. Additional charges may also be incurred
if upgrading mid-month - these are billed via a separate invoice.
You need to be running for at least 1 month
We're unable to upgrade a subscription that has been running for less
than 1 month. This means that whether this is a new or a re-activated
subscription, you must have been using the card for at least a month
prior to the request.
Can I downgrade my 4G subscription mid-month?
Normally we can downgrade a subscription, but only at the end of the current billing cycle and with the notice period defined in your contract (usually 30 days). In some cases, our system may charge you a prorated charge for the remainder of the ...
User portal - Card status
What do the status indicators in my portal mean? Ready status Ready for usage, but no usage in the current month. Active status Indicates that the card is ready for usage and has used data within the current month. Live status Indicates that the card ...