General connection issues

General connection issues

We've found that most connection issues for customers stem from incorrect APN and credential settings on the router. Try completing the following checklist to see whether this fixes your issue. If not, please contact us and we'll provide assistance.

In this article

  • Check APN and credential settings
  • Router has signal, no internet on local network
  • Unable to connect to other networks manually / no 4G signal / Obtaining IP address

Check APN and credential settings

1 Log in to your mobile data router
2 Go to the APN settings and ensure they are correct. APN settings.
3 Go to the username and password settings and ensure they are correct (see above link).


Router has a signal, but no internet on the network / by WiFi

If the router has a signal, the local network may be incorrectly configured. Whilst this is outside the scope of this service, you can still contact us to see whether we can help.

When a signal is present, try connecting a cable directly from the router to a computer and see whether this gives you internet access. If you have internet access on the computer than the network is likely incorrectly configured.


Unable to connect to other networks manually / no 4G signal / Obtaining IP address

When using manual network selection (rather than automatic), you should check that a 4G connection is available with the provider.

Follow the steps below if you are unable to select a network manually or are receiving the message "Obtaining IP Address" (for Peplink devices).

1. Log in to your mobile data router
2. Go to the APN settings and ensure they are correct. APN settings.
3. Go to the username and password settings and ensure they are correct (see above link).

Still unable to connect:

If you didn't make any changes, or you are still unable to connect, continue troubleshooting using the steps below.

4. Set the DNS servers manually:
DNS1: 1.1.1.1
DNS2: 1.0.0.1

5. Check authentication option to allow “PAP and CHAP”, if not set the authentication to “auto”.

If you are still unable to connect:

6. Set the DNS servers manually:

DNS1: 8.8.8.8
DNS2: 8.8.4.4


    • Related Articles

    • APN settings

      France unlimited Add 208 as the only entry in the MCC list. APN: Auto (if manual sl2sfr) PIN: Differs. See SIM enslosure. If no PIN then leave blank Username: blank (none) Password: blank (none)  Roaming: Disable Authentication mode: Auto KPN IoT ...

    • Sputnik24 manuals and guides

      It's difficult to find information and guides anywhere on the internet which is why we've added this information here. Main manuals User manual IP Address Administration BDU Other manuals Mast connection Mast image Input / output drawing BDU ...

    • What is bandwidth bonding?

      There are two main types of devices we supply - dual SIM, which allow you to use a single SIM at a time, or quad SIM. Quad SIM cards allow you to use several SIM cards together with SpeedFusion software (by Peplink). It creates a VPN that funnels all ...

    • How can I find my SIM card number (ICCID) on my phone?

      Please follow the relevant guides. Physical SIM cards Apple: https://support.apple.com/en-us/HT204073 Android: Open your Apps list and tap on Settings. Scroll to the bottom of the menu and press About. Tap Status. On some phones like HTCs, this may ...

    • MCC list

      A mobile country code (MCC) tells your device/router that it should connect only when in a predefined country. Every country has an MCC - your device will query the network to find this code and compare it against the list you have entered. Use these ...