We've found that most connection issues for customers stem from
incorrect APN and credential settings on the router. Try completing the
following checklist to see whether this fixes your issue. If not, please
contact us and we'll provide assistance.
If the router has a signal, the local network may be incorrectly
configured. Whilst this is outside the scope of this service, you can
still contact us to see whether we can help.
When a signal is present, try connecting a cable directly from the
router to a computer and see whether this gives you internet access. If
you have internet access on the computer than the network is likely
When using manual network selection (rather than automatic), you
should check that a 4G connection is available with the provider.
Follow the steps below if you are unable to select a network manually
or are receiving the message "Obtaining IP Address" (for Peplink
If you didn't make any changes, or you are still unable to connect, continue troubleshooting using the steps below.
6. Set the DNS servers manually: