User portal - Card status
What do the status indicators in my portal mean? Ready status Ready for usage, but no usage in the current month. Active status Indicates that the card is ready for usage and has used data within the current month. Live status Indicates that the card ...
Can I downgrade my 4G subscription mid-month?
Normally we can downgrade a subscription, but only at the end of the current billing cycle and with the notice period defined in your contract (usually 30 days). In some cases, our system may charge you a prorated charge for the remainder of the ...
How can I find my SIM card number (ICCID) on my phone?
Please follow the relevant guides. Physical SIM cards Apple: https://support.apple.com/en-us/HT204073 Android: Open your Apps list and tap on Settings. Scroll to the bottom of the menu and press About. Tap Status. On some phones like HTCs, this may ...
What is bandwidth bonding?
There are two main types of devices we supply - dual SIM, which allow you to use a single SIM at a time, or quad SIM. Quad SIM cards allow you to use several SIM cards together with SpeedFusion software (by Peplink). It creates a VPN that funnels all ...
General connection issues
We've found that most connection issues for customers stem from incorrect APN and credential settings on the router. Try completing the following checklist to see whether this fixes your issue. If not, please contact us and we'll provide assistance. ...